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Maps won't display.

I need to speak to someone who can help with diagnostics and real troubleshooting but can't make it past your salespeople when I call in. I've been through your troubleshooting manual 4 times now on the phone, it still hasn't resolved my issue and I still can't get the map to load on this computer. I've completely re-installed every possible program related to internet explorer and your map viewer programs. I even did a complete OS re-install and it's still not loading the map. I refuse to call in again and sit for another half hour on the phone going through the same steps on the phone with a salesperson making sure your site is on the trusted sites list (it is, trust me) and need a contact number to bypass sales and speak to someone familiar with a 64bit Windows 7 machine to help me. I've run out of options and the program hasn't worked in over two months now. Please contact me via my facebook profile.
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  • This reply was removed on 2011-11-14.
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  • Hi Cam. I'm sorry to hear you have been having extended problems getting the map up and loaded. In terms of things that might cause problems in getting the map loaded, there are not too many that normally come up. Many of our clients and ourselves in-house run 64-bit Windows 7 machines for AbaData. The version of Internet Explorer does not matter, but it has to be the 32 bit Explorer, not 64 bit. Obviously if you have done the trusted sites thing and have MapGuide installed properly, AbaData should work on 32 bit Internet Explorer. This is where things get complicated for our support department because there is no way of identifying exactly what is going on with your computer specifically that is preventing AbaData from working. I also assume you have addressed any issues with third-party add-ons installed on IE or computer security settings which might be blocking the map (which is an ActiveX control and thereby might fall under a security program's scrutiny). Please give me a call at 403-346-7555. -- Ed Davis
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  • I just ran into the same issue with IE8 on a brand new workstation.

    Make sure you are using internet explorer 32-bit.

    When doing this make sure you are selecting "Internet Explorer", not "Internet explorer 64-bit.

    Click "Start." Click "All Programs." Right-click "Internet Explorer." Click "Properties." Enter into "Target" the following path:

    :\Program Files (x86)\Internet Explorer\iexplore.exe

    Replace "" with the letter assigned to your main drive. Click "OK." Windows will automatically launch the 32-bit version of IE8 each time you click the shortcut on the "Start" menu.

    Read more: http://www.ehow.com/how_6807973_insta...

    Paul,
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